How separ8 handles data
This policy explains which data separ8 needs to process audio, provide accounts and shared mixes, measure reliability, and answer support requests.
Last updated
Audio uploads and generated stems
Uploaded audio is staged so the separation service can process it. Generated guest stems use temporary storage for browser playback and downloads.
Guest stems normally expire about one hour after processing. Automated cleanup removes temporary files that remain beyond normal job cleanup. Signed-in users can choose to keep completed mixes in protected storage.
Accounts and saved mixes
Account features use authentication records, profile information, monthly usage balances, saved-mix metadata, and stored stems. Login cookies maintain the authenticated session.
Saved mixes and durable shared mixes remain available until removed through product controls, account cleanup, or a completed support request.
Payments and billing
Paid plans are sold and billed by our payment provider acting as the merchant of record. Card details are entered on the provider's hosted checkout and are not received or stored by separ8. The merchant of record issues receipts, handles applicable taxes, and processes refunds and chargebacks.
We receive and store limited billing information needed to run your account, such as your plan, subscription status, renewal and period dates, a customer and subscription reference, and the last four digits and type of your payment method. We do not store full card numbers or security codes.
To correct or delete account billing data, email us using the support address below. Some payment records are retained by the merchant of record for the period required by financial and tax rules.
Shared mixes
A shared mix uses an unlisted public URL. Anyone with that URL may view its song label, mixer state, and available stems while the share remains active. Guest shares expire with temporary files; saved-mix shares can remain active.
Reliability and product analytics
separ8 records operational events such as processing stages, failures, performance timings, and aggregate shared-mix activity. Shared-mix analytics use a one-way viewer fingerprint and do not store raw IP addresses in the event record.
Service infrastructure receives only data needed to provide hosting, authentication, storage, processing, and downloads.
Your choices
Email help@separ8.app for account-data questions, correction requests, deletion requests, or privacy concerns. Include the account email and relevant URL or job identifier, but never send a password.